We found a property online that we were interested in and sent a message to the realtor (Elisabeth Lugar) through that third party site. She called us back not even 2 hours later and was very willing and prepared to accommodate our schedule to show us the house. Her courtesy, professionalism, excellent and prompt communication, and flexibility kept us working with her even though we did not end up placing an offer on that first property.
We originally tried to secure our loan through Chase Bank. It was a NIGHTMARE. But through it all, Elisabeth was there for us, sending emails and making phone calls, going up the chain of management to advocate on our behalf and try to get us the service we expected and deserved from Chase. In the end, the loan with Chase fell through due to poor communication on the part of Chase employees, but even then Elisabeth did not drop us or turn away. She immediately got to work helping us find new properties we might be interested in and getting us in touch with Hallmark Mortgage Loans, which we used to secure our current home and which was an incredibly much smoother process than our previous attempt with Chase. Elisabeth goes WAY above and beyond as a real estate agent to advocate on behalf of her clients and ensure that their home-buying experience is as exciting and smooth as possible.
I would be shocked to find a better, more dedicated real estate agent anywhere. Elisabeth is absolutely SUPERB and we were so blessed to have her walking beside us on this journey to purchase our very first home. In the future if and when we decide to purchase a new home, you can be sure we will be working with Elisabeth again.
4 years ago